How Cyprus Union Savings Bank collects, uses, and protects your personal information.
256-bit encryption, MFA, and real-time monitoring on all accounts and systems.
Your personal information is never sold to marketers, data brokers, or third parties.
You can access, correct, and request deletion of your personal information at any time.
Cyprus Union Savings Bank ("CUSB," "we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard information about members, applicants, and visitors to our website and mobile app. This policy complies with the General Data Protection Regulation (GDPR), the Cyprus Data Protection Law (Law 125(I)/2018), and all other applicable EU and Cypriot privacy laws.
As a financial institution, we collect certain personal information to provide you with banking products and services, comply with legal obligations, prevent fraud, and improve our offerings. We are committed to using your information only in ways that serve your interests and our legitimate business needs — and never for purposes you haven't authorized or wouldn't reasonably expect.
We collect personal information from a variety of sources, including directly from you, from third parties, and automatically through your use of our digital services. Categories of information collected include:
We use your personal information for the following purposes:
We may share your personal information with third parties only in the following circumstances:
We do not share your personal information with non-affiliated third parties for their own marketing purposes without your explicit consent.
Cyprus Union Savings Bank does not sell, rent, trade, or otherwise transfer your personal information to outside parties for commercial purposes. This policy applies to all members, former members, and applicants. We do not engage with data brokers, advertising networks, or marketing aggregators with respect to your personal financial information.
Our website and mobile app use cookies and similar tracking technologies to enhance functionality and analyze usage. Types of cookies we use:
We do not use advertising or cross-site tracking cookies. You may manage cookie preferences through your browser settings. Disabling essential cookies may affect the functionality of online banking. We do not respond to browser "Do Not Track" signals at this time, but we do honor opt-out requests submitted through the methods in Section 8.
We implement and maintain comprehensive administrative, technical, and physical safeguards to protect your personal information against unauthorized access, use, alteration, and disclosure. Our security measures include:
In the event of a data breach that may affect your information, we will notify you as required by applicable law, including GDPR Article 33 (72-hour supervisory authority notification) and Article 34 (member notification without undue delay), within the timeframes specified by law.
We retain personal information for as long as necessary to fulfill the purposes described in this policy and to comply with applicable legal and regulatory requirements. General retention periods:
You have the following rights with respect to your personal information:
To exercise any of these rights, contact us at [email protected] , call +357 22 880 100, or visit any branch. We will respond within 45 days. We will not discriminate against you for exercising your privacy rights.
To opt out of marketing, you may also call +357 22 880 100, update your preferences in online banking under Settings → Communication Preferences, or reply "STOP" to any marketing text message.
As a Cyprus-based institution operating within the European Union, all members and data subjects benefit from the full protections of the General Data Protection Regulation (GDPR) and the Cyprus Data Protection Law (Law 125(I)/2018). In addition to the rights listed in Section 8, you have the right to:
Our lawful bases for processing are: contract performance (account administration, loan servicing), legal obligation (AML/KYC compliance), legitimate interests (fraud prevention, security), and consent (marketing). To exercise your GDPR rights, email [email protected] with subject line "GDPR Data Request."
Our website and online banking services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13 without verifiable parental consent. If you believe we have inadvertently collected information from a child under 13, please contact us immediately and we will promptly delete such information. Custodial and minor accounts require a parent or legal guardian as a joint account holder.
Our website and mobile app may contain links to third-party websites and services (e.g., co-branded partner pages, financial calculators hosted by third parties). We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review the privacy policies of any third-party sites you visit. The presence of a link on our website does not constitute an endorsement of that site's privacy practices.
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you via email, secure message in online banking, or a prominent notice on our website at least 30 days before the changes take effect. The "Last Updated" date at the top of this policy reflects the most recent revision. Your continued use of CUSB services after the effective date constitutes your acceptance of the revised policy.
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Privacy Officer:
You also have the right to file a complaint with the Cyprus Commissioner for Personal Data Protection at dataprotection.gov.cy, or with the European Data Protection Board (EDPB) at edpb.europa.eu if you believe your GDPR rights have been violated.
Also see: Terms & Conditions | Frequently Asked Questions | Contact Us