Everything you need to know about how CUSB protects your money, data, and identity — and how you can protect yourself.
Multiple layers of protection safeguarding your money and personal information at all times.
All data transmitted between your device and CUSB systems is encrypted using 256-bit TLS/SSL — the same standard used by international financial institutions. Your session data is never transmitted in plain text.
All online and mobile banking sessions require two-factor authentication — your password plus a one-time code sent to your registered mobile number. 2FA cannot be disabled and applies to all fund transfers and account changes.
Our AI-powered fraud detection system monitors every transaction in real time, 24 hours a day. Unusual patterns trigger instant alerts to our security team. Suspicious transactions are automatically flagged and may be temporarily held pending verification.
If you suspect your debit or credit card has been lost, stolen, or compromised, you can freeze it instantly through the CUSB mobile app. Freezing your card blocks all new transactions without closing the account. You can unfreeze it just as quickly if you find it.
Receive instant push notifications and SMS alerts for every transaction on your account — including purchases, ATM withdrawals, transfers, and online payments. Set your own threshold so you are only alerted for transactions above a specified amount.
The CUSB mobile app supports fingerprint and facial recognition login — so you never need to type your password on a shared or public device. Biometric data is stored only on your device and is never transmitted to CUSB servers.
Online banking sessions automatically time out after 10 minutes of inactivity. You will always be logged out completely when you close the browser tab. We never store passwords, and our systems do not use persistent login cookies.
Our systems learn your normal patterns of banking activity — typical login times, common transfer recipients, usual spending categories. Activity that deviates significantly from your norm triggers additional verification steps before it is processed.
CUSB holds ISO/IEC 27001 certification — the international standard for information security management systems. Our security controls, policies, and procedures are independently audited every year to maintain this certification.
Simple steps that significantly reduce your risk of becoming a fraud victim.
CUSB will never ask you for your full online banking password, PIN, or one-time codes — by phone, email, SMS, or in person. If anyone contacts you requesting this information, it is a scam. Hang up or delete the message immediately and call us on +357 22 880 100.
Always ensure the address bar shows https://cusavings.com with a padlock icon before entering any login details. Fraudsters create convincing fake sites — bookmark our login page and always use your bookmark rather than clicking links in emails.
Your CUSB password should be at least 12 characters long and not used for any other website or app. Use a mix of upper and lower case letters, numbers, and symbols. A password manager (such as Bitwarden or 1Password) makes this easy to maintain across all your accounts.
Turn on SMS and push notifications for all transactions in the CUSB mobile app. Real-time alerts mean you will notice unauthorised activity within minutes — often before significant damage is done. You can dispute transactions through the app instantly.
Avoid logging into your CUSB account on public Wi-Fi networks (cafes, airports, hotels). These networks can be monitored or spoofed by attackers. Use your mobile data connection instead, or connect through a trusted VPN if you must use public Wi-Fi.
Ensure your phone, tablet, and computer operating systems are kept up to date. Software updates often contain critical security patches. Enable automatic updates where possible, and only install apps from official sources (App Store or Google Play).
Check your account statements at least once a week for transactions you do not recognise — even small ones. Fraudsters often test with small amounts before making larger withdrawals. Report anything suspicious to us immediately on +357 22 880 188.
Be suspicious of unexpected emails, calls, or SMS messages claiming to be from CUSB. We will never contact you asking you to "verify" your account by clicking a link. When in doubt, call us directly on +357 22 880 100 to confirm whether the communication was genuine.
Awareness is your first line of defence. Learn to recognise these tactics.
Fraudsters send emails that appear to come from CUSB, warning of account issues and directing you to a convincing fake website to "verify" your login details. Once entered, your credentials are stolen.
What to do: Never click links in unexpected emails. Go directly to cusavings.com by typing it in your browser. Forward suspicious emails to [email protected].
A caller claims to be from CUSB's fraud team, warning that your account has been compromised. They ask you to confirm your card number, PIN, or one-time code to "protect" your account. This is always a scam.
What to do: Hang up and call CUSB directly on +357 22 880 100. Never provide codes or PINs to incoming callers, even if they know some of your details.
A text message claiming to be from CUSB states your account is locked and includes a link to "unlock" it. The link leads to a fake login page that captures your credentials.
What to do: Do not click any link in an unexpected SMS. CUSB will never send login links via SMS. Delete the message and call us if concerned.
A scammer poses as a trusted organisation — a contractor, supplier, or government body — and convinces you to transfer money to a "new" bank account. Once transferred, the funds are extremely difficult to recover.
What to do: Always verify new payment details by calling the organisation directly using a number from their official website — not one provided in the email requesting the transfer.
Unsolicited offers of high-return "guaranteed" investments, cryptocurrency schemes, or exclusive trading platforms. Victims are often pressured to transfer large sums quickly before the "opportunity" expires.
What to do: If it sounds too good to be true, it is. Check any investment firm with the Cyprus Securities and Exchange Commission (CySEC) before transferring money. Contact us if pressured to make a large transfer.
Criminals attach devices to ATMs that copy your card data when you insert it, and use small cameras to capture your PIN. The copied card is then cloned to make fraudulent withdrawals.
What to do: Before using any ATM, check for unusual attachments on the card slot or keypad. Always cover the keypad with your hand when entering your PIN. Use CUSB ATMs inside branch lobbies where possible.
Act fast — reporting promptly gives us the best chance of protecting your funds.
Call our 24/7 fraud line on +357 22 880 188 the moment you notice anything suspicious. Our security team can freeze accounts and cards instantly. Do not wait until the next business day.
While waiting to speak to an agent, use the CUSB mobile app to freeze your card immediately. Go to Cards → select your card → Freeze Card. This blocks all new transactions within seconds.
File a report with the Cyprus Police (call 1460 or visit your local station). For online fraud, also report to the Cyprus Police Cybercrime Division. Keep a copy of all evidence — screenshots, messages, call logs.
All eligible deposits held with Cyprus Union Savings Bank are protected under the Cyprus Deposit Protection Scheme, which is administered in accordance with EU Directive 2014/49/EU. This means if CUSB were ever to fail — however unlikely — your eligible deposits would be compensated up to the scheme limit.
The scheme is administered by the Association of Cyprus Banks in cooperation with the Central Bank of Cyprus. CUSB contributes to the scheme's fund on a quarterly basis as required by law.
Speak to a CUSB advisor at any branch or call us during business hours. We can provide a written statement of your deposit protection coverage on request.
Contact an AdvisorOur team is here to help — by phone, in branch, or through secure messaging in the CUSB app.